Sound and Vibration Analysis System O-Solution DS-5000
O-Solution DS-5000 Frequently Asked Questions
- I cannot connect to the hardware. What should I check?
- Please tell me how to use the viewer function.
- When starting the measurement or executing the analysis, the software crashes. Is there a solution? (For versions prior to 2.0.6)
- When starting O-Solution, an error message saying "Failed to authenticate the license for O-Solution" is displayed.
- The O-Solution application is not displayed on the desktop. Only the License Manager, Language setting, and DS-5000 Update are installed.
- I don't know how to display the EID.
- When the License Manager displays 'The expiration date of OS5000 is in * days.'
- How to log in to the support page.
- After updating O-Solution, the USB key license information is not recognized (it launches in the viewer).
- In O-Solution, even if I set a different sound in [Edit] > [Preferences] > [User Notifications] under 'Notification Sound', the same sound plays. What should I do to make a different sound play?
- The software is running slowly. Are there any solutions available? (If you are using Windows Defender)
- Please tell me how to register a user-defined filter.
- When starting O-Solution, an error message appears stating, "Part of the software has not been installed correctly. Please refer to the O-Solution FAQ on our website to reinstall the software." (Ver. 2.1.3 or later)
- I have renewed my subscription contract and received a new EID, but I am unable to activate it. What should I do?