About repairs

If you suspect a malfunction, please first perform the following troubleshooting steps.

1) Please refer to the "Troubleshooting," "When You Have Problems," and "Frequently Asked Questions (FAQ)" sections of the instruction manual.

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*You can also access the "Instruction Manual" and "Frequently Asked Questions (FAQ)" from the product search.

2) If your questions or problems are not resolved, please contact our customer support center.

If the product still does not function properly after troubleshooting, or if you receive a repair or calibration notice from our customer support center, please contact the distributor or sales office from which you purchased the product.

1) Please contact our agents and sales offices to inquire about the possibility of repair or calibration.

2) When requesting repair or recalibration, please download the "Repair/Recalibration Request Form" below and fill in the required information. Since it is in a form format, you can fill it out on the PDF.

*Please use Adobe Reader to fill out and save repair request forms and calibration request forms.
(Adobe Reader is not the application used to display PDFs in Google Chrome or Safari.)
Please use Adobe Reader to view this as a PDF form.

3) Please contact our agent or sales office to submit the request form, and then attach it to the item to be repaired and send it to us.

Replacement faulty parts
We will take back any faulty parts removed during repairs as documentation for quality improvement.

About accessories
To prevent damage to or loss of accessories owned by our customers, please refrain from sending us anything that is unnecessary for the work we are performing. However, if you are requesting repairs, please send us anything that you believe is related to the malfunction.

Disclaimer
Please ensure that all settings and internal data information for the requested product are saved (or recorded) externally in a way that allows for reconstruction before providing it to us.
During repairs and calibrations, depending on the nature of the issue, we may format the internal disk drive, reset the device settings, or perform the latest software version upgrade.
Please note that individual device settings and important measurement data may be lost due to accidents during operation or transportation. We are not liable for any damage or loss of data or settings.

To request repair or calibration services, please carefully review the "Notes Regarding Product Collection for Repair" above, and then contact the authorized dealer or sales office from which you purchased the product.