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O-Solution DS-5000 Frequently Asked Questions

Question number FAQ-0789

The software crashes when I start a measurement or run an analysis. Is there a way to fix this? (Version 2.0.6 and earlier)

  • In measurement mode, press Start.
  • In analysis mode, press the execute button for FFT analysis or other analysis.
  • The software may terminate at the above time. This is likely because some of the software installed by the installer was not installed correctly. Please follow the instructions below.

    1. It is located in the Installer folder > InstallationContents folder.
      ww_icl_redist_intel64_2018.*.***.msi
      Double-click to perform the uninstallation process.
      (*The numbers may vary depending on the version.)

    2. Click Next.

    3. Click Remove.

    4. Click Remove again.

    5. Wait for the process to complete, then click Finish.

    6. again
      ww_icl_redist_intel64_2018.*.***.msi
      Double-click to proceed with the installation.
    7. Click Next.
    8. Check the box that says "I accept the terms in the License Agreement".
      Click Next.
    9. Click Install.
    10. Wait for the process to complete, then click Finish.

    The reinstallation is now complete. Restart your PC.
    - In measurement mode, press Start.
    - In analysis mode, press the execute button for FFT analysis or other analysis.
    Please execute this.

Last updated: 2022-04-27