DS-2000 Frequently Asked Questions

Please reinstall the protection key driver by following these steps.

 

1. Download the latest license key driver (Sentinel Driver v7.6.0) from the address below to a suitable folder on your computer.
   The file name to download is "Sentinel_System_Driver_Installer_7.6.0.zip".

    

   gemalto Sentinel Drivers download page (English): https://sentinelcustomer.gemalto.com/sentineldownloads/

    

   Sentinel System Driver Installer for Sentinel SuperPro, UltraPro & SHK

   Windows , 3 MB, Version 7.6.0, Released 2017-09-28

2. Once the file "Sentinel_System_Driver_Installer_7.6.0.zip" is downloaded, extract the file.
3. Remove the USB protection key from your computer.

4. Run "Sentinel System Driver Installer 7.6.0.exe" from the extracted files.

    

   During installation, select "Custom" for Setup Type and proceed with the installation. On the Custom Setup screen, install both the "Parallel Driver" and the "USB System Driver".

    

   If the maintenance menu (Modify, Repair, Remove) appears, select Remove to uninstall the driver, restart your computer, and then run the installer again.

5. Please restart your computer after installation.
6. Install the USB Protect key and verify that the key is recognized.

Related FAQs Please also see here.

!--<p「 Windows 10 パソコン にインストールした ESUFEEL が、Windows の Update 後にハードウェアと接続できなくなった。 どうすればよいでしょうか？」

 

「USBプロテクトキー ドライバ が インストールできない」

"After installing from a new CD-ROM, the protection key is not recognized."

"If the license key is not recognized"

"Windows 10 does not recognize the protection key, DS-0299 ONO-LINK2 (USB), or DS-0399 ONO-LINK3 (USB)."