DS-2000 Frequently Asked Questions

Please reinstall the driver for the protective key using the following steps.

 

1. Download the latest license key driver (Sentinel Driver v7.6.0) from the address below to an appropriate folder on your computer.
   The file name to download is "Sentinel_System_Driver_Installer_7.6.0.zip".

    

   Gemalto. Sentinel Drivers download page (English) https://sentinelcustomer.gemalto.com/sentineldownloads/

    

   Sentinel System Driver Installer for Sentinel SuperPro, UltraPro & SHK

   Windows , 3 MB, Version 7.6.0, Released 2017-09-28

2. Once the file "Sentinel_System_Driver_Installer_7.6.0.zip" has been downloaded, extract the file.
3. Remove the USB protection key from the computer.

4. Please execute the "Sentinel System Driver Installer 7.6.0.exe" file that has been extracted.

    

   During installation, select 'Custom' for Setup Type and proceed with the installation. In the Custom Setup screen, please install both 'Parallel Driver' and 'USB System Driver'.

    

   If the maintenance menu (Modify, Repair, Remove) is displayed, please select 'Remove' to uninstall the driver, then restart the computer and run the installer again.

5. Please restart your computer after installation.
6. Please attach the UBS protect key and confirm that the key is recognized.

Please also see the related FAQ.

!--<p「 Windows 10 パソコン にインストールした ESUFEEL が、Windows の Update 後にハードウェアと接続できなくなった。 どうすればよいでしょうか？」

 

「USBプロテクトキー ドライバ が インストールできない」

"After installing from the new CD-ROM, the protection key is not recognized."

If the license key is not recognized.

"Windows 10 does not recognize the protect keys, DS-0299 ONO-LINK2 (USB) and DS-0399 ONO-LINK3 (USB)."