Thank you for your continued patronage of our products.
We have recently discovered a defect in some of the above-mentioned products. Therefore, we would like to implement the following repair measures, which we sincerely apologize for any inconvenience this may cause our customers.
In order to prevent this from happening again, we intend to establish a thorough management system, and we would appreciate your understanding and cooperation.
Target Products
High-resolution compatible gauge counter
DG-5100
(Our) shipping period for the affected products
October 16, 2012 - October 22, 2013
Applicable serial numbers
S/N:27200187 ～ 27200195
S/N:36100141 ～ 36100150
S/N:36400404 ～ 36400415
S/N:36500164 ～ 36500173
S/N:36800337 ～ 36800346
S/N:36900106
Details of the problem
It has come to light that the noise suppression capacitor inserted into the primary power supply circuit of the AC power module in the affected product was improperly mounted. While we do not believe this poses an immediate risk of accidents, the insulation distance may be insufficient, resulting in the capacitor not meeting the specified AC 1500 V 1-minute voltage tolerance.
treatment
We will take back the affected product and replace the power module.
- Repair period: We will replace and ship the item within 5 business days of receiving it from our repair department.
- For inquiries regarding this matter, please contact your assigned sales representative, our dedicated customer service line, or our customer support department.
