Thank you for your continued patronage of our products.
In connection with the "Report on a Display Problem with the OS-5100 Graph Window" posted on our website on December 20, 2024, we have discovered another issue and would like to report it to you. This issue occurs in the "OS-0525 Sound Quality Evaluation Function," an optional software for the O-Solution Sound and Vibration Analysis System, where the results of the sound quality evaluation analysis are not displayed in the graph window. We sincerely apologize for the repeated inconvenience caused to our customers.
We would like to report the following regarding customer response, cause, actions taken, and measures to prevent recurrence in relation to this matter.
Target Products
| Product name | Sound and Vibration Analysis System O-Solution "OS-0525 Sound Quality Evaluation Function" (software option) |
| version | Version 4.6.13 only |
Details of the problem
Even when I specify sound quality evaluation data in the graph window and try to display the graph, the frame graph does not appear.
Additionally, the trend graph will not be displayed.
*1 3D graphs are displayed correctly.
*2 Cursor values and list values are displayed correctly, and there are no problems with the exported CSV file or analysis data file (extension: datx).
cause
During the bug fixes in Ver.4.6.3, we did not adequately consider the possibility of affecting the rendering process of the frame graph for sound quality evaluation, which resulted in this bug.
correspondence
The corrected software version 4.6.14 was posted on January 27, 2025, on the "O-Solution DS-5000 Download Page" below. Please reinstall the corrected software version 4.6.14.
The updated software can correctly display graphs of sound quality evaluation data (extension: .datx) analyzed in versions prior to Ver. 4.6.14. There is no need to re-analyze the data using the original time-series data.
How to view the O-Solution DS-5000 download page
Click the "O-Solution DS-5000 Sound and Vibration Analysis System Download" button below, and then proceed to the download page via the "Login" button.
(※ If you haven't registered as a user yet, please proceed to "Register Here".)
preventive measure
We will strive to prevent recurrence by thoroughly identifying and reviewing the scope of impact during corrections and by improving the quality of testing.
We would appreciate your continued patronage.
Regarding inquiries
If you have any questions, please contact our customer service department or your nearest sales office.
The information on this page is based on the information available at the time of publication.
Please note that if product sales are discontinued, organizational changes are made, or specifications are changed after publication, the information may differ from the latest information.
This page is created by an automatic translation system based on the information in the Japanese version. Details