Thank you for your continued patronage of our products.
We have discovered a defect in the O-Solution Sound and Vibration Analysis System that you recently purchased. We would like to inform you of the details of the defect and the availability of a version upgrade for the affected product, as detailed below. We sincerely apologize for any inconvenience this may cause.
Target Products
| Product name | Sound and Vibration Analysis System O-Solution |
| version | Version 3.0.8 (There are no issues with versions prior to Ver. 2.1.7) |
| Download period | November 24, 2022 - December 12, 2022 |
Details of the problem
The graph data that was hidden from view is not being updated.
[Conditions for occurrence]
- Mode: Measurement mode (Analysis mode is normal)
[Occurrence Situation]
- The hidden graph data is not updated with the newly measured graph data.
- The data exported using the analysis data export function (graph window menu) is not being updated.
[Impact on saved data]
- The recorded and analyzed data registered in the data manager will not be affected.
Steps to reproduce the problem
1. Set to display multiple screens (This document is for two-screen display)
2. Use "Change Layout" (green frame) to switch to a single-screen display.
This creates a hidden graph. In this procedure, the first page is displayed and the second page is hidden. (Blue frame)
3. Start and stop the measurement.
The graph on the first page (indicated by the red frame) will have its data updated.
4. Change the displayed page (orange frame). Switch the display to show the graph that was previously hidden.
5. The data in the graph on the second page that was displayed (the graph that was hidden, highlighted in pink) has not been updated. The graph from before the measurement was taken is displayed.
countermeasure
This software has been updated. (Ver.3.0.13)
Future actions
The issue will be resolved by installing the updated software.
We apologize for the inconvenience, but please download and install the updated software from our website and use the updated version.
How to update to the corrected software
The updated software can be downloaded from our website (Ono Sokki- O-Solution Download). Please update your software. If you are unable to download it, please contact your nearest sales office.
How to download
Clicking the "O-Solution Download" button below will take you to the "O-Solution Download" page.
If you are already a registered user, please proceed by clicking the "Login" button. (If you are not yet registered, please proceed to user registration.)
We sincerely apologize for any inconvenience caused to our customers using this product. We intend to further strengthen our quality improvement and management to prevent such problems from occurring again in the future.
If you have any questions, please contact your nearest sales office or customer service center.
