Thank you for your continued patronage of our products.
We have discovered a defect in the product you recently purchased. We sincerely apologize for any inconvenience this may cause to our customers using this product. We will provide a version upgrade for the affected product you purchased.
We apologize for bothering you during this busy time, but we would appreciate your understanding and cooperation.
If you have any questions, please contact our customer service department listed below.
Target Products
| Model name | Product name |
| LA-3560 | High-performance precision sound level meter (broadband type) |
| LA-3570 | High-performance precision sound level meter (high-sensitivity type) |
| LA-3260 | High-performance general-purpose sound level meter |
Applicable serial numbers
17201630 ～ 17201666、26301724 ～ 26301737、26301819 ～ 26301821、26400057 ～ 26400069、26400423 ～ 26400432、26400942 ～ 26400949、26400953 ～ 26400955、26500526 ～ 26500535、26501189、26600023、26600621 ～ 26600622
The serial number (XXXXXXXX) is the number listed above "ONO SOKKI CO., LTD." on the back of the LA-3260/3270/3260 sound level meter's nameplate.
Details of the problem
After powering on, the device freezes after 1200 hours (50 days) of continuous measurement.
Cause of malfunction
This is a design flaw in the timeout handling of the system time management system using software.
treatment
We will address this issue by updating the software for the affected product. After the update, the version will be Ver. 2.10.
How to respond
Please choose one of the methods below and contact your nearest branch office.
- The affected products will be sent to our manufacturing department for version upgrade work.
- The customer receives the upgrade SD card from their sales representative and performs the upgrade themselves.
★For information on checking your software version and upgrading, please refer to the "Software Version Upgrade" procedure manual (PDF) below.
★While you can choose the method of support, please note that version 1.20 cannot be updated via SD card, so support method 1 (pickup) will be required.
The information on this page is based on the information available at the time of publication.
Please note that if product sales are discontinued, organizational changes are made, or specifications are changed after publication, the information may differ from the latest information.
This page is created by an automatic translation system based on the information in the Japanese version. Details