XN-8000 Series Software Bug Notification

Thank you for your continued patronage of our products. We have recently discovered that our XN-8000 series reporting software, which you purchased, is malfunctioning when performing measurements in a specific frequency range (a relatively low frequency range), resulting in incorrect measurements. We sincerely apologize for causing this situation and promise to prevent such incidents from recurring. Therefore, we ask that customers using the XN-8000 series analysis software check their software version and, if you are using a version that may be experiencing this malfunction, please download the latest version with the fix implemented and overwrite it with the current version. We apologize for the inconvenience during this busy time and appreciate your understanding and cooperation.

Target Products

This applies to XN-8000 series analysis software (reporter) versions older than "Ver. 2.4.0.20 (released April 2009)".

phenomenon

When taking measurements in a specific frequency range (a relatively low frequency range), the following problems may occur, and accurate measurements may not be possible.

• The game freezes when the start and stop buttons are pressed.
• After the analysis starts, the message "Analysis ENG not connected" appears.
• The elapsed time is slow when the analysis is started.
• When averaged, the average number of occurrences is extremely low.

This phenomenon occurs in the following frequency range.
640Hz, 320Hz, 160Hz, 80Hz, 64Hz, 40Hz, 32Hz, 20Hz, 16Hz, 10Hz, 8Hz ~ 2mHz

cause

There was an error in the internal processing of the XN-8000 series analysis engine software.

countermeasure

Please download the latest updated software and perform an overwrite installation on the computer where your XN-8000 series analysis software is installed.
Clicking the "Software Version Upgrade" button below will display the "User Registration & Download" page. On the displayed page, under "Repolyzer XN-8000 Series Measurement Processing Software," first-time users should click [New Registration], and existing users should click [Password Login] to proceed to the XN-8000 Series software download page. From there, please download the latest version, "XN-8000 Series Analysis Software (ver. 2.4.0.20)."

If you have any questions, please contact our Customer Service Center or your nearest branch office listed below.

For inquiries, please contact our Customer Service Center.