Thank you for your continued patronage of our products.
We have discovered a defect in the following product that you recently purchased.
We sincerely apologize for any inconvenience caused to our customers using this product.
We would like to provide a version upgrade for the product you purchased.
We apologize for bothering you during this busy time, but we would appreciate your understanding and cooperation.
We deeply apologize for this situation and will strive to prevent it from happening again.
If you have any questions, please contact our customer service department listed below.
Target Products
DS-3000 Series ESUFEEL DS-0322 Tracking Analysis Function (Optional)
Details of the problem
(1) When saving tracking data to a trc file (tracking data file)
If you set "Frequency Weighting" to "A-weighting" or "C-weighting" and save the trc file, the file will be saved with double frequency weighting applied.
*) The results will be displayed correctly. The txt file (text data file) will also be saved correctly.
(2) When displaying tracking data for the same channel on multiple screens and saving it to a trc file
If you set "Frequency Weighting" to "A-weighting" or "C-weighting" and save the trc file, the file will be saved with "Frequency Weighting" applied multiple times (two or more times).
(3) When tracking data is displayed on multiple screens
If you change the "frequency weighting" in this state, the active screen will be updated, but the inactive screens will not.
Cause of malfunction
This is a bug in the software's internal processing.
correspondence
We will address this issue by upgrading the software version from “1.0.0.xx to 1.0.5.xx” to “1.0.6.83”.
How to update to compatible software
To update to compatible software version 1.0.6.83, please obtain it using the following method and perform the upgrade.
1. Download from our website (see below)
2. Receive the upgrade installation CD from your sales representative.
Please contact your nearest sales office.
* Regarding the repair of TRC files with double frequency weighting: Prepare the repair tool. Release in early December We are proceeding as planned. We will contact you separately, so please wait a little longer.
Clicking the image below will take you to the "User Registration & Download" page.
On the displayed page: DS-3000 ESUFEEL Real-time Sound and Vibration Analysis System"
First-time users should click [New Registration], and existing users should click [Special User Page Login] to proceed to the DS-3000 software download page, from which you can download the installer.
We apologize for the inconvenience caused by the login and registration processes.
Please fill in the information.
