Thank you for your continued patronage of our products.
We have discovered that some of the HT-3200 digital handheld tachometers you purchased are unable to measure at low RPMs. Upon investigation, we found that some units contain defective rotation detection components. Therefore, we will inspect and recall all purchased units free of charge.
We sincerely apologize for bothering you during this busy time, but we would appreciate your understanding and cooperation.
Target Products
HT-3200 Digital Handheld Tachometer
Applicable serial numbers
Products delivered after March 2011 are subject to inspection and recall if the first five characters of the serial number are any of the following:
L20xxxx、L30xxxx、L31xxxx
L60xxxx、L70xxxx、L90xxxx
Details of the problem
When using new batteries, rotational speed measurements (below 1,000 r/min) may not be accurate, or the rotational speed measurement value may not be displayed.
* This issue occurs when the initial voltage of the dry cell battery is high; the device will function normally once the battery voltage drops. If possible, please replace the battery with a new one and check its operation.
Cause of the malfunction
This is because a defective optical element component (with abnormally high sensitivity) was included in the rotation detection unit.
* As a preventative measure, we will perform an initial battery voltage test on all units.
Treatment/Measures
After receiving the item, we will perform a free inspection. If the item is defective, we will repair and inspect it before returning it to you. If the item is in working order, we will perform a standard inspection before returning it to you.
*Inspection and collection are expected to be completed and shipped within 3 days of our receipt date.
Regarding shipping
Please print the attached "Customer Information Sheet" (PDF), fill in your address, contact person's name, and contact information, and send it along with the product to the shipping address below using cash on delivery.
Shipping address
〒321-0155 栃木県宇都宮市西川田南2-4-13
株式会社 小野測器宇都宮 品質管理ブロック TEL. 028-658-3111
The information on this page is based on the information available at the time of publication.
Please note that if product sales are discontinued, organizational changes are made, or specifications are changed after publication, the information may differ from the latest information.
This page is created by an automatic translation system based on the information in the Japanese version. Details